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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item shows signs of use or damage, we reserve the right to deny the return request. Please inspect your items upon receipt to ensure they meet these criteria.
To start the return process, you must email us at [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the item. We will respond with instructions on how to proceed with your return. Please allow up to 3 business days for a response to your request.
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delays. Please follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. Include your order number and a description of the issue, along with photographs if possible. We will assess the situation and may offer a replacement or refund based on our evaluation of the item.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility. If you have any questions about specific items, feel free to reach out to us before placing your order.
